Signing In to the Student Testing Site

This section describes the student sign-in process for the student testing application. A student follows this procedure when starting a new test or resuming a paused test.

If the student does not know the exact information as it appears in TOMS, a test administrator or test examiner can retrieve it in the Test Administrator Site (refer to the subsection How to Look Up Students).

Step 1: Signing Students In

To sign students in to a test session:

  1. The student launches the secure browser on a testing device. The Student Sign-In screen appears (refer to figure 1).

    Test administrator interface layout with callouts pointing at the Session ID, Select Tests and Approvals button, and the Tests with potential issues tables

    Figure 1. Student Sign-In screen

  2. The student enters the following information:
    1. In the First Name field, the student enters a first name as it appears in TOMS.
    2. In the Student ID field, the student enters an SSID as it appears in TOMS.
    3. In the Session ID field, the student enters the session ID that was provided and as it appears on the Test Administrator Site (indicated in figure 2).

    Top of the Test Administrator Interface with the session ID indicated

    Figure 2. Sample session ID

  3. The student selects the [Sign In] button. The Is This You? screen appears (shown in figure 3).

To enter special characters that appear in a student’s name:

  1. If there is a special character in the student’s first name, the student must use the Unicode character equivalent for that character; instructions for entering characters varies by operating system. Additionally, the Wikipedia topic Unicode input provides more information about entering Unicode characters and contains links to additional resources.
    • Windows: Press [Alt] + number pad [####]. For example, press the [Alt] + keypad [0201] to create the “É” in “JOSÉ.”
    • Chrome: Press [Ctrl] + [Shift] + [U] until an underlined “U” is displayed, and then key in the key sequence for the character. For example, after the underlined “U,” type [00C9] + [Enter] or [Spacebar] to create the “É” in “JOSÉ.”
    • macOS and iOS: Hold the standard character key until the Unicode accent characters are displayed. For example, holding down [A] will provide eight accented versions of the letter “A.”
    • Linux: Press [Ctrl] + [Shift], type [U], and then type the hexadecimal digits.

Common Student Sign-in Errors

The TDS generates an error message if a student cannot sign in. The following are the most common student sign-in issues:

  • This session is not available for testing: The student entered the session ID incorrectly or signed in to the wrong site. Verify that the student correctly entered the active session ID. Also, verify that both the test administrator or test examiner and the student are using the correct sites. For example, students signed in to the Student Training Site cannot access sessions created in the Test Administrator Interface.
  • No match: Student information was not entered correctly. Verify that the student has entered the student’s name exactly as it appears in the Student Lookup tool. Spaces or accented characters must also be included; special characters in names may be added by typing the Unicode character (for example, by pressing the [Alt] + keypad [0201] to create the “É” in “JOSÉ” on Windows devices).
  • No match for student ID: Student information was not entered correctly. Verify that the student used a correct SSID and did not preface the SSID with “CA-” as had been required in previous years. If this does not resolve the error, use the Student Lookup tool to verify the student’s information. Refer to the subsection How to Look Up Students for additional information.
  • Session has expired: The session ID corresponds to a closed session. Ensure that the student enters the correct session ID and verify that the session is open. For more information about test sessions, refer to the subsection Creating a Test Session.
  • You must test in a session in your own school: The student is not associated with the school, or the test administrator or test examiner is not associated with the student’s school. A student must test at the school of enrollment.
  • No tests are available at this time: This message appears when a student does not have demographic information that would make the student eligible for an assessment entered into TOMS or if the entered information has not yet reached the TDS. For the CAASPP, causes could include a grade change or a newly enrolled student.

Step 2: Verifying Student Information

After students sign in, the Is This You? page (i.e., screen) appears (figure 3). Students verify their personal information on this page.

Is This You? screen in the student interface, followed by sample student information.

Figure 3. Is This You? screen

To verify personal information:

  1. If all the information is correct, the student selects [Yes]. The Your Tests page appears (figure 4).
  2. If any of the information displayed is incorrect, the student must not proceed with testing. The student should select [No]. A test administrator or test examiner must notify the CAASPP test site coordinator that the student’s information is incorrect.

Step 3: Selecting a Test

The Your Tests page (i.e., screen) displays all the tests a student is eligible to take (refer to figure 4). The student (or the test examiner for the CAA) can only select tests that have been selected by the test administrator or test examiner and still need to be completed.

Tests are shaded in a light color with an arrow icon pointing at the test name. When starting a new test opportunity, the arrow is solid. When resuming a test opportunity, the arrow is striped.

Your Tests screen from which a student selects a test

Figure 4. Sample Your Tests page

To select an available test:

  1. The student or the test examiner (for a CAA) selects the required test name. The request is sent to the test administrator or test examiner for approval, and the Waiting for Approval message appears (figure 5).

    Waiting for Approval screen on the student testing interface

    Figure 5. Waiting for Approval dialog box

  2. If a student’s required test is not displayed, the student should select [Return to Login]. Verify the test session includes the correct tests and add additional tests, if necessary.

Step 4: Verifying Test Information

After the test administrator or test examiner approves the student for testing, the student (or the test examiner, for a CAA) should verify the test information and settings on the Your Test Settings page (i.e., screen) (refer to figure 6 for the Review Test Settings screen that is available in a practice test).

Sample Review Test Settings screens that shows sections for Presentation, Literary Assistance Resources, Integration with Assistive Technology, and Visual Assistance Resources sections

Figure 6. Review Test Settings screen

To verify test information:

  1. If the settings are correct, the student (or the test examiner, for a CAA) selects [OK].
  2. If the settings are incorrect, the student (or the test examiner, for a CAA) selects [Request Changes]. The test administrator or test examiner must report the incorrect test settings to the CAASPP test site coordinator, who will update them as required in TOMS and reschedule the student’s testing. After a student’s test settings are corrected, the student must sign in and request approval again.

Step 5: Sound and Video Check

Audio/Video Check

The Audio/Video Checks page (i.e., screen) appears for the Smarter Balanced, CAST, CAAs for ELA and mathematics, and CSA tests (refer to figure 7); the CAA for Science has a video check only. A student verifies seeing the sample video and hearing the sample audio in the “Sound and Video Playback Check” section. The screen is in Spanish for the CSA.

Audio/Video Checks page showing the playback interface

Figure 7. “Sound and Video Playback Check” section of the Audio/Video Checks page

To check audio and video settings:

  1. The student plays the video and listens to the audio by selecting the [Play] arrow [] icon.
  2. Depending on the sound and video quality, the student does one of the following:
    1. If the student can see the video and hear the sound, the student selects [I could play the video and sound]. A green check appears at the upper-right corner of the panel and the Instructions and Help page appears.
    2. If the student cannot see the video and hear the sound, the student selects [I could not play the video or sound]. The Audio/Video Playback Problem panel appears, giving students two options:
      1. A student can select [Try Again] to return to “Sound and Video Playback Check.”
      2. A student can select [Log Out]. A test administrator or test examiner should troubleshoot the device and headphones or move the student to another device with working audio and video.

Text-to-Speech Check

The “Text-to-Speech Sound Check” section of the Audio/Video Checks page (i.e., screen) appears if a student has the text-to-speech setting and for all students who are testing remotely with the secure browser (figure 8). On this section of the screen, the student verifies that text-to-speech is working properly on the student’s device. A student can only use text-to-speech within a supported secure browser.

Text-to-Speech Sound check page

Figure 8. “Text-to-Speech Sound Check” section of the Audio/Video Checks page

To check text-to-speech functionality:

  1. A student selects the [TTS Speaker] speaker [] icon and listens to the audio.
    1. If the voice is clearly audible, the student selects [I heard the voice]. A green check appears at the upper-right corner of the panel and the student can proceed.
    2. If the voice is not clearly audible, the student adjusts the settings using the sliders and selects the [TTS Speaker] icon again.
    3. If the student still cannot hear the voice clearly, the student selects [I did not hear the voice] and closes the secure browser. A test administrator can work with the student to adjust audio or headset settings (for more information, refer to the subsection Troubleshooting Audio Issues). The student can sign in again when the issue is resolved.
    4. To continue without testing text-to-speech, the student selects [Skip TTS Check].

Recording Device Check for Speech to Text

The “Recording Device Check” section of the Audio/Video Checks page (i.e., screen) appears if a student has the speech-to-text setting (figure 9). On this screen, the student’s voice is recorded and the student verifies that the recorded audio is heard. A student can only use speech-to-text resource within a supported secure browser.

The student should log off if the recording device does not work. The test administrator should troubleshoot the recording device or set up a different one.

Recording Device Check screen with buttons to indicate whether or not the recording was heard.

Figure 9. “Recording Device Check” section of the Audio/Video Checks page

To check speech-to-text functionality:

  1. The student selects the [Recording] microphone [] icon and speaks to record.
  2. The student selects the [Stop] square [Stop recording button] icon to stop recording.
  3. The student selects the [Play] arrow [Playback button] icon to listen to the recorded audio.
    1. If the recorded audio is clearly audible, the student selects [I heard my audio]. A green check appears at the upper-right corner of the panel and the student can proceed.
    2. If the recorded audio is not clearly audible, the student selects [I did not hear my recording] to open the Problem Recording Audio panel.
      • If the student still cannot hear the recorded audio clearly, the student can select [Try Again] to return to “Recording Device Check” and retry.
      • The student can select [Select New Recording Device]—which only appears for students testing on computers or tablets with multiple recording devices—to open the Recording Input Device Selection panel and select a different recording device.

Troubleshooting Audio Issues

Prior to testing, ensure that audio is enabled on each device and that headsets are functioning correctly. If audio issues occur, take one of the following actions:

  • Ensure headphones are securely plugged in to the correct jack or USB port.
  • If the headphones have a volume control, ensure the volume is not muted.
  • Ensure that the audio on the device is not muted (often via a control panel or settings window). This requires logging off the secure browser to check the device’s volume settings and then logging back on to the secure browser.

If the student is still experiencing issues, contact the CAASPP test site coordinator or school technology coordinator.

Step 6: Viewing Test Instructions and Starting the Test

The Instructions and Help page (i.e., screen) is the last step of the sign-in process (refer to figure 10). A student may review this page to understand how to navigate the test and use test tools.

Instructions and Help page with a section for Test Settings and one for the Help Guide

Figure 10. Instructions and Help page

To proceed and begin the test:

  1. After reviewing this page, the student selects [Begin Test Now]. The test opportunity officially begins or resumes.