User Support

LEA CAASPP and ELPAC coordinators should first contact the LEA technology coordinator or system administrator prior to contacting CalTAC.

Technology coordinators, CAASPP test site coordinators, and site ELPAC coordinators should contact their LEA CAASPP or ELPAC coordinator for assistance.

CalTAC for LEA CAASPP and ELPAC Coordinators

When contacting CalTAC, a user will be asked to provide as much detail as possible about the issue(s).

CalTAC

Hours: 7 a.m. to 5 p.m., Monday–Friday

Toll-Free Phone Support: 800-955-2954

Email Support: caltac@ets.org

Websites: The CAASPP website and the ELPAC website


Always include the following information:

  • Test administrator or test examiner name and information technology or network contact person and contact information
  • SSID(s) of affected students
  • Session ID for the affected student test session
  • Operating system and secure browser version information
  • Any error messages and codes that appeared, if applicable
  • Information about the network configuration:
    • Secure browser installation (to individual devices or network)
    • Wired or wireless internet network setup