LEA Success Agents

ETS LEA Success Agents provide the second level of support for LEA coordinators. There are 11 LEA Success Agents who are assigned to the LEAs within individual regions. A twelfth LEA Success Agent is assigned to a group of specific LEAs on the basis of LEA size and other criteria.

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When you reach out for CAASPP and ELPAC support, you work with the same Success Agent every time (with a few exceptions). You can contact your Success Agent through email, phone, or chat, with email being the preferred—and most efficient—means.

Provided support includes answering questions, delivering extra training, and assisting in file uploads. Success Agents also monitor assigned LEAs throughout the administration calendar and reach out to LEAs, when necessary, to assist them in staying on target with necessary tasks.

To find your LEA Success Agent’s name, telephone number, and email address, enter the LEA’s name in the Search box. You can also use the chat widget on the CAASPP and ELPAC websites to start a chat with your LEA Success Agent.