California Technical Assistance Center (CalTAC)

CalTAC phone representatives can be reached at 800-955-2954. Representatives are available to answer basic questions for LEA coordinators and will escalate more complex issues to your Success Agent, if necessary. CalTAC representatives can assist with questions such as:

  • Locate information
    • on websites (such as where to find the Initial ELPAC RSVP list),
    • in manuals (such as where to find the instructions for reporting a testing incident), or
    • in online systems such as TOMS (such as how to assign a student to an alternate assessment).
  • Provide details about training, with
    • workshop calendars and registration and
    • how to request Moodle Keys and access points.
  • Assist with TOMS tasks, including
    • resetting a username or password,
    • adding a user when requested by a superintendent or LEA coordinator,
    • assigning user roles,
    • generating and downloading reports,
    • uploading a file,
    • placing an order, and
    • creating shipping labels.
  • Support the Test Administrator Interface, with
    • basic troubleshooting and
    • setting up a test session.
  • Provide general information about reports
  • Assist to identify, download, and install supported secure browsers
  • Support and document testing questions and issues, such as
    • searching and updating student demographics,
    • understanding how an accessibility resource works,
    • explaining condition codes,
    • explaining basic error codes, and
    • Accessing the Teacher Hand Scoring System (THSS) and Data Entry Interface (DEI)